Build the Future of Digital Payment Technologies and Solutions with Us!

Key Responsibilities:

• Develop and implement operational risk management frameworks, policies, and procedures
• Identify and assess operational risks across the organisation, including but not limited to technology, compliance, fraud, and vendor risks
• Collaborate with cross-functional teams to provide risk management guidance and support to various business functions
• Conduct risk assessments and control testing to identify areas of vulnerability and recommend appropriate risk mitigation measures
• Establish and maintain strong relationships with internal and external stakeholders, including regulators, auditors, and industry associations
• Monitor and report on key operational risk metrics, trends, and incidents to CRO / senior management team
• Stay up-to-date with industry developments, regulatory requirements, and emerging risks, and ensure the operational risk management framework is aligned with best practices

Requirements:

• Bachelor/Master Degree in a relevant field (e.g., Risk Management, Finance, Business Administration)
• Minimum 7 years of experience in operational risk management in the financial services industry
• Strong knowledge of operational risk management frameworks, methodologies, and tools, including experience with risk assessments, control testing, and incident management
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build strong relationships with stakeholders
• Strong leadership and management skills, with experience leading a team of risk professionals
• Strong analytical and problem-solving skills, with the ability to think strategically and identify trends and patterns in complex data sets
• Experience with regulatory requirements and compliance in the financial services industry
• Ability to work in a fast-paced, dynamic environment and prioritise competing demands

Key Responsibilities:

Regulatory Risk Management & Compliance

• Stay up-to-date with the latest MAS Technology Risk Management guidelines and ensure the organisation’s IT policies, procedures, and processes align with the regulatory requirements
• Monitor changes to regulatory requirements and assess their impact on the organisation’s technology risk management framework
• Work with internal stakeholders to communicate regulatory changes and drive compliance effort

 Risk Assessment & Mitigation

• Conduct regular technology risk assessments to identify potential threats and vulnerabilities in the IT infrastructure and systems
• Collaborate with relevant teams to analyse risk data, assess the severity of risks, and prioritise remediation actions
• Design and implement effective risk mitigation strategies to address identified technology risks
• Collaborate with cross-function teams to develop and enforce robust IT security measures and controls
• Develop and maintain risk registers, ensuring all identified risks are tracked, managed, and appropriately mitigated

Compliance Management

• Oversee the development, implementation, and maintenance of IT compliance programs
• Ensure the organisation complies with relevant laws, regulations, and industry standards related to technology and data security
• Conduct periodic audits to assess compliance levels and make recommendations for improvement

Reporting and Communication

• Prepare comprehensive reports for senior management and regulatory bodies, present the status of technology risk management activities and compliance efforts

 Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• A minimum of 5 years of experience in IT compliance, technology risk management, or a related role
• Strong understanding of the MAS Technology Risk Management guidelines and relevant regulatory frameworks
• Experience in conducting risk assessments and developing risk management strategies
• Strong knowledge of IT security principles, best practices, and controls
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams

Key Responsibilities:

• Conduct comprehensive financial analysis including the evaluation of financial statements, bank statements, tax returns, and other relevant financial data for clients and/or partners
• Utilise risk assessment tools and guidelines, evaluate the creditworthiness of clients and/or partners based on financial ratios, credit scores, payment histories, and industry benchmarks
• Establish appropriate credit limitsconsidering factors such as transaction volumes, historical performance, and market conditions
• Work closely with cross-functional teams such as sales, finance, and legal to ensure seamless coordination throughout the credit review and risk analysis process
• Ensure compliance with all relevant regulations, policies, and procedures related to credit review and risk analysis, data privacy, and new client/partner onboarding
• Maintain accurate records of credit decisions, correspondence, and relevant information in accordance with Company policies
• Continuously monitor the creditworthiness of existing clients/partners, identify potential credit risks, and recommend appropriate actions to mitigate losses
• Identify opportunities for process improvement and automation to streamline the credit review process and enhance efficiency

Requirements:

• Degree in Finance, Accounting, Economics, or a related field. A Master Degree or relevant professional certifications would be a plus
• Minimum 3 years of experience in credit review or risk analysis, preferably in the financial services industry
• Strong analytical skills with the ability to interpret financial statements, evaluate creditworthiness, and assess risk
• Understanding of the digital payment industry, including knowledge of payment processing, risk management, and client/partner services
• Excellent attention to detail and accuracy in reviewing financial data and documentation
• Strong judgment skills to make informed credit decisions based on comprehensive analysis and risk assessment
• Effective verbal and written communication skills to interact with internal and extrernal stakeholders
• Ability to work collaboratively in cross-functional teams and maintain positive relationships with various stakeholders
• Knowledge of relevant regulations, compliance requirements, and data privacy considerations in credit review and analysis
• Proven ability to identify and resolve complex credit-related issues and provide sound recommendations
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs

Key Responsibilities:

• Develop and grow FOMO Pay’s business in the Remittance and Digital Payment Token business unit
• Build strong industry connections, generate new revenue streams, and seek referrals from existing clients and stakeholders to achieve sales targets and secure new clients with good revenue potential
• Conduct personalised meetings with potential clients to understand their business needs and provide tailored solutions
• Follow-up on new and existing business leads to identify new revenue streams, partnerships and/or acquisition opportunities
• Recognise and anticipate triggers based on client behaviour to engage with clients who request to terminate / downgrade relationship
• Manage budget and hit/exceed monthly/quarterly targets as established by the Company
• Support the team to conduct market analysis and develop executable strategies to capture new market opportunities in the fast-growing digital industry

Requirements:

• Degree in Business, Sales & Marketing or related discipline
• Minimum 3 years of experience with a successful track record in managing accounts, building partnership relationships, and driving revenues
• Familiar with the regulatory landscape in the Asia Pacific or show a willingness to learn along steep learning curves
• Entrepreneurial mindset and ability to work in a fast-paced environment with numerous stakeholders
• Analytical and independent with good problem-solving skills
• Fluency in both English and Mandarin (to communicate with Chinese-speaking partners). Additional Asian languages would be a plus
• Good commercial understanding of technology solutions, specifically in the financial services industry would be preferred

Key Responsibilities:

• Develop new merchants to grow the Company’s digital payment solutions business
• Source for new and profitable business opportunities; execute growth plans and convert them into profitable long-standing relationships
• Generate new sales leads and follow-up on existing leads. Secure new merchants with good revenue potential
• Conduct meetings with potential merchants to understand their business needs and provide tailored solutions
• Seek referrals from existing merchants to grow sales
• Develop and implement sales and marketing plans to meet sales targets and secure new merchants with good revenue potential
• Recognise and anticipate triggers based on merchants’ behaviour, engage with merchants who request to terminate or downgrade the relationship
• Achieve/exceed monthly/quarterly targets as established by the Company
• Support the Business Development team as required

Requirements:

• Diploma or Degree in Business, Sales & Marketing or related discipline
• Minimum 3 years of relevant experience with a successful track record in managing accounts, building partnership relationships, and driving revenues
• Good understanding of digital payment processes, pipelines, workflows, and tools
• Entrepreneurial mindset and able to work in a fast-paced environment with numerous stakeholders
• Analytical and independent with good problem solving skills
• Fluency in both English and Mandarin (to communicate with both English and Chinese-speaking merchants)

Key Responsibilities:

• Responsible for overall account management and client support in Remittance and Digital Payment Token (DPT) Solutions for the International Market
• Maintain professional and effective working relationships with clients
• Develop trusted relationships with key accounts, clients, and partners
• Ensure the timely and successful delivery of our products and solutions according to the clients’ needs and objectives
• Deliver exceptional client services on a day-to-day basis
• Execution of transactions and trades based on clients’ needs
• Seek referrals from existing clients and stakeholders
• Develop and grow the remittance and DPT solutions business
• Involve in the new client onboarding process
• Conduct meetings with existing clients to understand their business needs and provide tailored solutions
• Recognise and anticipate triggers based on client behaviour to engage with clients who request to terminate / downgrade relationship

Requirements:

• Diploma or Degree in Business/Economics/Sales & Marketing or equivalent
• Minimum 2 years of working experience in cross-border payment/remittance industry / FX industry / DPT industry
• Entrepreneurial and able to work in fast-paced environment with numerous stakeholders
• Resourceful and independent with good problem-solving skills
• Strong communication and relationship-building skills
• Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market.
• Commercial understanding of technology solutions, specifically towards financial services industry preferred

Key Responsibilities:

• Manage clients’ post-sales activities and cultivate strong relationships with clients by providing an elite client experience
• Maintain professional and effective working relationships with newly onboarded clients and accurately assess the risks in the relationships and their development
• Assist clients with the setting up of their accounts with the Company, leading up to their first transaction
• Manage clients’ inquiries and resolve queries or issues promptly after their onboarding
• Create, identify and qualify selling opportunities by maintaining close communication and engagement with the clients
• Develop trusted relationships with key accounts and high-priority clients to encourage high-volume transaction flows
• Ensure the timely and successful delivery of our products and solutions according to the clients’ needs and objectives
• Work closely with the sales and accounts teams to ensure the effective handover processes of the client

Requirements:

• Degree in Business/Economics/Sales & Marketing or equivalent
• Minimum 2 years of working experience in cross-border payment/remittance industry / FX industry / DPT industry
• Entrepreneurial and able to work in fast-paced environment with numerous stakeholders
• Resourceful and independent with good problem-solving skills
• Strong communication and relationship-building skills
• Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market
• Commercial understanding of technology solutions, specifically towards financial services industry preferred

Key Responsibilities:

• Lead the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy. Provide frequent updates of the roadmap and weigh the cost of adjustments with changes in business imperatives
• Define success metrics and continuously gather product feedback through surveys, concept testing, analytics tools and A/B testing
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and managing business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed business requirements documents (BRDs); evaluate and approve functional requirements documents (FRDs)
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Lead changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Business/Computer Science/Engineering, or a related discipline
• Minimum 5 years of Product Management experience
• Proven experience working as a software product manager/owner in the financial services or digital payments industry, and in a multi-functional environment (technology, engineering, operations, risk & compliance, senior management)
• Proven ability to manage the entire product lifecycle from identifying opportunities to product launch and scale up
• Strong project management and problem-solving skills
• Excellent written and verbal communication skills
• Excellent understanding of payment solutions e.g. e-wallets, cards, remittance, cash, cryptocurrencies etc

Key Responsibilities:

• Develop new software programs from the ground up, staying true to our Company’s core values and needs while lending your own creativity to the mix
• Maintain and improve the performance of existing software
• Clearly and regularly communicate with management and technical support team
• Design and update software database
• Test and maintain software products to meet the functional and non-functional requirements
• Focus on creating fault-tolerant programming
• Establish multi-platform versions of the software package

Requirements:

• Degree in Information Technology / Engineering / Computer Science or  related
• Proven experience with one or more of the following:
  • Android/iOS mobile app development
  • Backend and web development using Node.js, TypeScript, and PostgreSQL
  • DevOps using Container Orchestration, and CI/CD tools
• Familiar with one or more of the following:
  • HTML/JavaScript/CSS
  • Point-of-Sales Terminal Technology
  • Security measures such as common hash, encryption algorithms, digital signature, digital certificates, and the use and management of Public Key Infrastructure
  • Bluetooth 2.0, Bluetooth 4.0, NFC Technology, ESC/POS protocols
  • Best practices in the software development process
  • API design and integration
  • Server provision and deployment on common Linux distributions such as CentOS and Ubuntu
  • DNS and CDN knowledge
  • Docker and Kubernetes
  • GitLab CI/CD pipeline
• Proven experience & knowledge of the payment industry is strongly desired
• ‘Can-do’, proactive attitude
• People-oriented, self-motivated, and independent
• Able to multi-task, meet tight schedule and work under pressure

Key Responsibilities:

• Collaborate with other software engineers to plan, design, develop, test, and maintain interactive web-based business applications
• Deploy systems to production and provide post-implementation support
• Optimise and deliver high-quality development principles while delivering solutions on-time
• Provide maintenance support to customers by investigating and rectifying reported system defects when necessary

Requirements:

• Degree in Information Technology / Engineering / Computer Science or related
• Experience in system analysis, design, and implementation
• Familiar with one or more of the following:
  • HTML/JavaScript/CSS
  • Familiarity with basic data structure and algorithms
  • Thorough understanding of modern frontend frameworks such as React, Angular and Vuejs
  • API design and integration
  • Point-of-Sales Terminal Technology
  • Security measures such as common hash, encryption algorithms, digital signature, digital certificates, and the use and management of Public Key Infrastructure
  • Bluetooth 2.0, Bluetooth 4.0, NFC Technology, ESC/POS protocols
  • Best practice in software development process
• Proven experience and knowledge of payment industry is strongly desired
• Strong communicator in English and basic Mandarin for business communication needs
• “Can-do”, proactive attitude
• People-oriented, self-motivated, and independent
• Able to multi-task, meet tight schedule and work under pressure

Key Responsibilities:

• Design and implement RESTful APIs collaborating with business analytics, project managers, and development team
• Develop high-performance applications by writing testable, reusable, and efficient code throughout the Agile development lifecycle
• Practise peer code review
• Conduct necessary testing practice to guarantee quality of deliverables
• Share knowledge on latest industry technologies, tools, practices, etc

Requirements:

• Degree in Information Technology / Engineering / Computer Science or related
• Minimum 2 years of experience as a TypeScript developer
• Proficient in at least 1 relational database product
• Working experience on one or more of the following:
  • Caching technologies
  • Microservice or SOA architecture
  • Security protocols
  • High concurrency scenario
• Deep understanding on operating system and network is strongly desired
• Self-driven on discovering fundamental principles of technologies and industry new wares
• Ability to multitask under pressure
• Good communication skills in both Chinese and English

Key Responsibilities:

• Work with tech team to maintain and level up codebase for DevOps solutions to improve its capability, robustness and quality, and optimising for performance
• Automate and build up scalable and reliable systems/environment using latest technologies
• Support application operations such as backup, troubleshooting and monitoring
• Participate in occasional on-call rotations to detect online faults, investigate root causes, and execute remedy plans

Requirements:

• Degree in Information Technology / Engineering / Computer Science or related
• Experience working in Agile methodologies, such as Scrum, and/or Extreme programming
• Familiar with one or more of the following:
  • Infrastructure as Code tools such as Ansible, Terraform, AWS CloudFormation, Azure ARM Template
  • CI/CD pipelines/tools, such as GitLab CI/CD, Jenkins, GitHub Actions, CircleCI
  • Security measures such as common hash, encryption algorithms, digital signature, digital certificates, and the use and management of Public Key Infrastructure
  • Best practice in software development process
• A clear understanding of computing principles such as networking, and service operations
• Proven experience and knowledge of payment industry is desired
• Excellent personal organisation and ability to prioritise and carry out multiple tasks, as well as to meet key milestones in timely manner

Key Responsibilities:

• Install and configure computer hardware (including servers, PCs, laptops and mobile devices), software, systems, networks, printers, and scanners
• Monitor and maintain IT systems and networks
• Perform and troubleshoot hardware/software installations, configurations, and updates
• Respond and resolve in a timely manner to service issues and requests, update employees on the status of their service requests
• Repair and replace equipment as necessary, troubleshoot on technical issues (Wi-Fi, access points, laptops, emails, etc.) to ensure functionality
• Promptly escalate unresolved issues to appropriate internal teams (e.g. software developers) and/or external vendors
• Prepare accurate and timely reports, develop technical SOPs/workflows and policies
• Collaborate with engineering and development teams to identify, evaluate, deploy and maintain optimal cloud solutions

Requirements

• Bachelor’s Degree in Information Technology /Engineering / Computer Science or related
• Minimum 3 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Experience in building IT infrastructure from 0-1 highly advantageous
• Proficient in Windows and MacOS and associated hardware, networks and systems. Experience with Linux administration is an added advantage
• Strong ability to diagnose and troubleshoot complex technical issues
• Experience in cloud infrastructure and solutions
• Ability to provide step-by-step technical support, both written and verbal
• Strong problem-solving skills and attention to details
• Able to work both independently and as a team

Key Responsibilities:

• Research and devise innovative statistical models for data analysis
• Build data products to extract valuable business insights, trends and patterns
• Work with large and/or complex data sets to solve a wide array of business problems using different analytical and statistical approaches
• Identify and integrate new datasets that can be leveraged through our product capabilities, and work closely with the engineering team in the development of data products
• Devise and utilise algorithms and models to mine big-data stores; perform data and error analysis to improve models; clean and validate data for uniformity and accuracy
• Collaborate with product design and engineering teams to develop an understanding of needs
• Keep current with technical and industry developments

Requirements:

• Bachelor’s Degree (or equivalent) in Statistics, Applied Mathematics, or a related discipline
• Proven experience in pattern recognition and predictive modeling
• Proficient in Excel, PowerPoint, Tableau, SQL, and programming languages (Java/Python/Scala)
• Strong ability to perform statistical analysis to drive data-informed decisions
• Proven experience and knowledge of the payment industry is strongly desired
• Ability to multitask under pressure

Key Responsibilities:

• Collaborate closely with software engineers to develop features for the Android platform
• Build high performance, well-structured native app with modern Android best-practices in mind
• Ensure the performance, quality and responsiveness of the app
• Troubleshoot issues, fix bugs and improve application performance

Requirements:

• Degree in Information Technology / Engineering / Computer Science or related
• Strong knowledge of Kotlin and good familiarity with third-party libraries and APIs
• Familiar with one or more of the following:
  • Familiarity with basic data structure and algorithms
  • API design and integration
  • Point-of-Sales Terminal Technology
  • Security measures such as common hash, encryption algorithms, digital signature, digital certificates, and the use and management of Public Key Infrastructure
  • Bluetooth 2.0, Bluetooth 4.0, NFC Technology, ESC/POS protocols
  • Best practice in software development process
• Proven experience and knowledge of payment industry is strongly desired
• Good knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Great communicator in English and basic mandarin for business communication needs
• “Can-do”, proactive attitude
• People-oriented, self-motivated, and independent
• Able to multi-task, meet tight schedule and work under pressure

Key Responsibilities:

• Develop and maintain highly reliable, efficient, secure, and scalable IOS applications
• Collaborate and analyse with user requirements with technical team
• Facilitate the detection, troubleshooting and resolution of pre and post production issues.
• Assist with various stages of the mobile application development lifecycle such as requirements gathering, user interface design and usability testing

Requirements:

• Degree in Information Technology / Engineering / Computer Science  or related
• Proficient in Objective-C, Swift and iOS back-end services will be highly preferred
• Familiarity with push notifications, APIs, and cloud messaging
• Familiar with one or more of the following:
  • Familiarity with basic data structure and algorithms
  • API design and integration
  • Point-of-Sales Terminal Technology
  • Security measures such as common hash, encryption algorithms, digital signature, digital certificates, and the use and management of Public Key Infrastructure
  • Bluetooth 2.0, Bluetooth 4.0, NFC Technology, ESC/POS protocols
  • Best practice in software development process
  • Experience with continuous integration.
• Proven experience and knowledge of payment industry is strongly desired
• Great communicator in English and basic mandarin for business communication needs
• “Can-do”, proactive attitude
• People-oriented, self-motivated, and independent
• Able to multi-task, meet tight schedule and work under pressure

Key Responsibilities:

• Prioritise and perform Know-Your-Customer (KYC) reviews (new client onboarding and periodic reviews) including conducting KYC-related analysis
• Collaborate with different Business Departments to assess KYC documentation requirements for clients, including advising and providing guidance on KYC-related matters
• Review and evaluate daily screening alerts generated by KYC system (e.g recent adverse events, sanctions events or Politically Exposed Persons (PEP)
• Assist in generating reports to present Key Risk Indicators (KRI) to management
• Contribute and assist in ad-hoc projects undertaken by the Compliance Team (e.g Remediation efforts, Audits, AML/CFT Trainings for employees, UAT testing for new systems)
• Demonstrate adaptability and promptness in adjusting to new Anti-Money Laundering (AML) policies, processes, and system knowledge

Requirements

• Diploma/Degree in Accountancy, Finance or Business or other relevant qualification
• Minimum 3 years of KYC/AML experience in the Financial Institution industry, with experience in conducting KYC for corporate entities (e.g Banking Financial Institutions, / Non-Banking Financial Institutions (NBFI), Funds, SMEs, Government Entities)
• Solid understanding of MAS’ AML/CFT regulatory requirements.
• Proactive and problem-solver who is creative, with ability to adapt and improvise accordingly
• Meticulous and sensitive in handling clients’ information
• Ability to work effectively under pressure in a team environment
• Excellent interpersonal and communication skills (candidate is expected to collaborate with different Business Teams)
• Diligent and firm with high ethical standards

Key Responsibilities:

• Work closely with the management and line managers to provide HR advisory, support and delivery of full spectrum HR matters
• Partner with hiring managers on hiring needs, ensure efficient onboarding and off-boarding of employees
• Develop fair HR policies and ensure employees understand and comply by them
• Assess training needs, coordinate learning and development initiatives for all employees, and administer grant applications
• Administer performance management exercise (quarterly/annually) and proactively seek to improve current work processes
• Design compensation and benefits packages
• Drive employee engagement initiatives
• Maintain accurate HR database and up-to-date employees’ records
• Manage periodical surveys required by government agencies
• Support on HR departmental projects and other administration work

Requirements:

• Diploma/Degree in HR or a related discipline with a minimum of 3 years relevant working experiences
• Strong knowledge in local HR practices, employment law and regulations
• Pleasant personality with strong communication and interpersonal skills
• Detail-oriented, self-motivated, resourceful, and a proactive team player
• Ability to work independently and with minimal supervision

Key Responsibilities:

• Monitor daily cash inflows and outflows for liquidity planning and control, prevent cash trap and control subsidiaries’ month-end cash balances, avoid bank charges and maximise cash utilization
• Ensure timely and accurate payments/receipts of cash
• Handle internal fund transfer, cheque deposit and fixed deposit transactions
• Provide operations and admin support to the Treasury Department
• Contribute to tasks and projects undertaken by  Treasury, and support the team as required

Requirements:

• Minimum Diploma/Degree in Accounting/ Economics or a related discipline
• Minimum 2 years of experience in treasury operations
• Familiar with digital payment token service, money transfer service and E-payment service
• Strong understanding/ appreciation of excel MACRO, automation tools using API or other software will be preferred
• Detail-oriented, motivated, take initiatives, team player, willing to learn, independent and excellent problem-solving skills
• Creative and willing to challenge status quo

Key Responsibilities:

Corporate Marketing

• Conduct market research regularly, monitor industry trends, and identify opportunities to enhance brand awareness among target groups
• Implement Public Relations activities by leading content creation, managing media publishing, and monitoring public opinion
• Manage and optimise the company’s digital presence (Official Website, Twitter, Telegram, LinkedIn, FB, IG, etc.), build content calendars and produce creatives (text, image, video etc.)
• Drive and manage EDM campaigns, communicate company updates, and build connection and trust with clients
• Plan and organise offline events, including exhibitions and social events, and coordinate internal and external parties efficiently to generate qualified leads
• Develop and implement brand guides to ensure consistent brand identity across channels

Requirements:

• Degree in Marketing Communications or equivalent
• Minimum 3 years of relevant experience in Digital and Content Marketing, Communications as well as Public Relations within the Financial Services/ Payment Services industry; agency background preferred
• Writing and editorial experience in online media, including social media, content management, and content strategy
• Familiar with the Chinese social media ecosystem (e.g. WeChat, Weibo, TikTok, Red) in terms of operation and content creation (preferred)
• Excellent command of English and Chinese languages, both written and verbal communication skills (to work on English and Chinese social and digital platforms)
• Excellent time management skills and ability to multi-task and prioritize work
• Ability to work independently and with minimal supervision

Key Responsibilities:

• Responsible for existing client support and new client onboarding process in FOMO ibank and digital payment token (DPT) solutions
• Engage new clients in the collection of detailed client information and supporting documentation required for their successful onboarding
• Understand compliance and KYC requirements for onboarding, liasing with compliance team to complete client onboarding
• Support to drive process enhancement, identify and implement strategic improvements and enhancements to existing systems, policies and guidelines to improve overall efficiency and enhance client experience
• Build and maintain excellent relationships with existing and new clients and other stakeholders
• Support the Business Development team as required

Requirements:

• Degree in Business/Economics/Sales & Marketing or equivalent
• Minimum 2 years of working experience in cross-border payment/remittance industry / FX industry / DPT industry
• Entrepreneurial and able to work in fast-paced environment with numerous stakeholders
• Resourceful and independent with good problem-solving skills
• Strong communication and relationship-building skills
• Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market
• Good understanding of technology solutions, specifically towards financial services industry preferred

Key Responsibilities:

• Perform daily front desk reception duties, including welcoming and attending to walk-in visitors
• Manage incoming calls and direct them to the appropriate personnel, providing accurate and timely information as needed
• Handle courier items, ensuring their proper distribution within the Company
• Assist in office administrative and facilities duties, such as placing orders for office inventory, including stationary, pantry snacks, and other essential items, and maintaining accurate records of inventory levels
• Ensure the cleanliness and tidiness of the office premises, including common areas, meeting rooms, and workstations
• Manage office equipment and ensure their usability, including water dispensers, copiers, and other relevant devices
• Support general administration tasks, including filing, data entry, and document management
• Assist in the coordination of corporate functions and events, including logistical arrangements, venue booking, and catering coordination
• Undertake any ad-hoc duties and responsibilities as assigned

Requirements

• Diploma/Degree qualification in any discipline
• Minimum 2 years of experience in an administrative role
• Excellent interpersonal and communication skills, with the ability to interact professionally with visitors, clients, and colleagues
• Strong organisational skills and attention to detail
• Proficient computer skills, including MS Office Suite
• Ability to multitask and prioritize tasks effectively
• Demonstrated ability to work independently and in a team
• Strong problem-solving abilities and a proactive approach to tasks